Christopher Shanks

Aspiring IT Help Desk Professional | CompTIA A+ In Progress

I've always been known to be a hard worker, and my resume shows that. In almost every role I've been in, I've excelled and was selected for a promotion down the road. My work ethic is known by my past supervisors as one-of-a-kind. I am currently combining my extensive background in operational leadership with my passion for technology to transition into an IT Help Desk role. I'd love to show you and help out where I can in the company.

Homelab & IT Experience

Hardware & Network Troubleshooting

TechStop Founder

Founded and operate a mobile tech repair business serving the local metro. Provide hands-on hardware diagnostics, screen replacements, and OS troubleshooting for mobile devices and PCs.

Enterprise Virtualization

Proxmox VE Home Server

Created and maintain a virtualized homelab environment using Proxmox. Deployed Windows Server 2022 virtual machines to gain hands-on experience with enterprise administration and Active Directory.

Secure Networking & Hosting

Tailscale & Cloudflare

Configured a software-defined network (SDN) utilizing Tailscale to manage secure, remote container access. Successfully deployed and routed this portfolio site utilizing secure Cloudflare Tunnels.

Professional Experience (Leadership-Focused)

Assistant Store Manager

McDonald's

Acted as the primary point of contact for multiple locations, maintaining and troubleshooting POS systems and kitchen hardware to prevent service interruptions.
Designed and implemented staff engagement programs that successfully boosted team morale and fostered a high-performance culture across the store.

Guest Services Supervisor

Valleyfair

Pioneered the Guest Services department from creation, creating all foundational operating procedures, internal documentation, and service policies from the ground up.
Developed and implemented the first generation of internal documentation and reporting, creating a blueprint for guest resolution and inter-departmental communication that streamlined park-wide efficiency.
Created and executed a recruitment process, hand-selecting and onboarding a team of 15 staff members to establish the department.

Secretary

Catalyst Music

Provided on-site support and optimized digital record-keeping systems to improve data accuracy and staff productivity.
Managed communication and scheduling, ensuring effective coordination for all programs.

Education & Awards

Current Focus: Studying for CompTIA A+ Certification
Relevant Coursework: Business Management (1yr), Leadership & Management (1yr)
Dakota County Technical College: Student of Distinction Award
Farmington, MN: City Rotary Award